Question 1

Does LKG for Support integrate with LKG for Billing?

Accepted Answer

Yes. LKG for Support integrates natively with LKG for Billing, allowing support agents to view billing history and raise invoices from within support tickets.

Question 2

Does LKG for Support support SLA management?

Accepted Answer

Yes. LKG for Support includes configurable SLA policies with escalation rules and response-time tracking.